For any website who is selling products/services and would like to provide a quick support to their visitors,live support chat systems are very useful as they are simple-to-use, return questions into sales better, analyzed easily and can be used by distributed support teams.
What is HelpOnClick?
It is a web-based and real-time live support chat service where visitors can instantly start chatting with you or leave a message when you are offline.
The application provides real-time traffic data, notifies you when a visitor is browsing your web pages and even enables you to start the conversation by “pushing a chat invitation” before the visitor asks for it (which can be a good method if you think the visitor is trying to decide between the products).
It is possible to chat with multiple visitors at the same time, thanks to features like “canned responses” and “seeing what the visitor types before the message is sent”, you can respond much faster.
If there are multiple support operators, the application can assign the chat requests randomly and also, chats can be transferred between operators (like forwarding an expert question to a senior).
Visit the Site: HelpOnClick